Frequently Asked Questions

The easiest way to begin is to contact us or call 469-444-2787. We'll answer your questions, talk through what you're looking for, and help match you with the right counselor. You can also use our appointment request form to share your preferred therapist, days, and times.

No. You don't need a diagnosis, a referral, or a crisis to begin. Many people reach out simply because something feels stuck, heavy, or hard to talk about. You're welcome to start whenever you feel ready.

Your first sessions focus on understanding what brought you in, what you're hoping for, and what feels most important to you. It's a chance to get comfortable, ask questions, and begin building a working relationship with your counselor — at your pace, with no pressure to share more than you're ready to.

You're welcome to request a specific therapist, or let us help match you. When you reach out, we'll talk through your situation and goals and recommend the counselor and service that fit best. You can explore our counseling services to see what we offer.

We provide trauma-informed counseling for individuals and couples, including individual counseling, couples counseling, compulsive sexual behavior counseling, betrayal trauma support, PTSD & complex trauma healing, and workshops & intensives.

Trauma-informed care means we never push faster than your nervous system can handle — safety comes first, always. Attachment-focused means we pay attention to how early and important relationships shaped the way you connect, trust, and respond to closeness. Together, these approaches help address the roots of a pattern, not just the surface.

Yes. Our counselors are licensed professional counselors with specialized, advanced training in compulsive sexual behavior and partner/betrayal trauma, including CSAT and CPTT credentials and candidacies. You can read more about each clinician's training and credentials on our About page.

Yes. We work with individuals, couples, and partners. Many people begin with individual counseling, couples work, or partner support depending on their situation — and sometimes a combination. We'll help you figure out what fits.

We are an out-of-network provider, which means we do not bill insurance directly. Clients pay for sessions directly, and we provide a superbill — a detailed receipt you can submit to your insurance company for possible out-of-network reimbursement. Reimbursement depends on your individual plan, so we recommend checking your out-of-network mental health benefits with your insurer.

A superbill is an itemized receipt of the counseling services you received, including the codes your insurance company needs. You pay us directly for your sessions, we provide the superbill, and you submit it to your insurance for possible out-of-network reimbursement. Whether and how much you're reimbursed depends on your specific plan's out-of-network benefits.

Session fees are discussed during your initial consultation so we can be clear about what to expect. Workshops and intensives have their own pricing — some, like the Betrayal to Becoming workshop, have a set fee, while private couples intensives are priced after a free consultation based on what your situation needs.

Our in-person office is at 4201 Spring Valley Road, Suite 1430, Dallas, TX 75244. We also offer secure telehealth for clients elsewhere in Texas, including the San Antonio and El Paso areas. See our locations for details.

We are open Monday through Friday, 9:00 AM to 7:00 PM. We're closed on weekends, though workshops and intensives are sometimes scheduled on weekends.

Yes. What you share in counseling is kept confidential, within the limits required by law and professional ethics (such as situations involving imminent safety risk). Your counselor will go over confidentiality with you at the start so you know what to expect.

Yes. We offer secure video telehealth for clients located anywhere in Texas. This means you can work with a specialized counselor from the privacy of your home — no commute required. Our San Antonio and El Paso services are currently telehealth-based.

For many people and concerns, telehealth is just as effective as meeting in person, and it makes specialized care far more accessible. The same trained clinicians and the same depth of work — delivered in a way that fits your life. We'll help you decide whether in-person or telehealth fits you best.

You'll need a private space, a reliable internet connection, and a device with a camera and microphone (phone, tablet, or computer). We'll send you everything you need to connect before your session.

Weekly counseling is powerful, but momentum can be hard to build an hour at a time. Intensives create dedicated, concentrated time — often a full weekend — to go deeper and make focused progress. They can stand alone or complement ongoing counseling.

The Couples Repair Intensive is designed specifically for couples healing from betrayal trauma, infidelity, and trust rupture. The Relationship Renewal Intensive is for couples who want focused time to reconnect, communicate better, and strengthen a fundamentally caring relationship — without betrayal being the central issue. A consultation helps determine which fits.

For now, reach out by contacting us or calling 469-444-2787 to register or ask questions. Private intensives begin with a free consultation to determine the right structure for your situation.